Flagstaff Family Food Center
Client Intake Help us welcome and support our neighbors as they access essential food and resources! During the Client Intake event, volunteers greet incoming guests, collect basic information, and guide them through the intake process with care and respect. Intake coordinators answer questions, explain available services, and ensure that everyone is directed smoothly to the right distribution area. This event is all about hospitality and organization. Volunteers play a vital role in setting a positive tone for each guest’s visit, making sure everyone feels seen, heard, and valued. Your efforts help us maintain accurate records and provide efficient, dignified service to those in need. Join us for Client Intake and help make every guest’s experience welcoming and supportive from the very first moment.
Project Goals for Client Intake • Create a Welcoming Environment: Greet each client with warmth and respect, ensuring they feel valued and comfortable. • Ensure Efficient Check-In: Gather accurate client information promptly and professionally, maintaining smooth flow and minimal wait times. • Maintain Confidentiality: Protect the privacy and dignity of all clients by handling personal information discreetly and securely. • Provide Clear Guidance: Answer questions, explain available services, and direct clients to the correct distribution areas. • Support Equity and Access: Treat all clients fairly and consistently, making sure everyone has access to the resources they need. • Promote Teamwork: Collaborate effectively with fellow volunteers and staff to provide seamless, supportive service. By working toward these goals, we help create a positive and dignified experience for everyone who comes to the Flagstaff Family Food Center.
Yeshua Brooks Volunteer Program Manager (928) 890-8386 Volunteer@hotfood.org
Safety Information for Client Intake To ensure a safe and welcoming environment for everyone during client intake, please keep the following guidelines in mind: • Wash your hands regularly and use hand sanitizer, especially after interacting with clients or handling shared materials. • Wear your name badge and, if required, a mask to promote safety and easy identification. • Respect personal space: Maintain appropriate distance from clients and other volunteers when possible. • Keep the intake area tidy and free of obstacles to avoid slips, trips, or crowding. • Safeguard client privacy: Do not discuss personal information where others can overhear, and store all documents securely. • Stay aware of your surroundings: If you notice anything unusual or feel uncomfortable, notify a supervisor immediately. • Know where emergency exits, first aid kits, and emergency contacts are located. • If you are not feeling well, please stay home and inform your supervisor. • Treat all clients and volunteers with respect and patience, even in busy or stressful situations. Thank you for helping us keep our intake area safe, welcoming, and supportive for all!
24-Hour Cancellation Policy Reminder To help us serve our community efficiently, please remember our 24-hour cancellation policy for all volunteer shifts: • If you need to cancel a scheduled shift, please let us know at least 24 hours in advance. • You can cancel by logging into your volunteer account, emailing, or calling our office. • Last-minute cancellations make it challenging to fill your spot and can impact our ability to serve those in need. • If you have an emergency or sudden illness, let us know as soon as possible—your health comes first. Thank you for your understanding and for helping us keep our programs running smoothly!
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